100% Satisfaction Guarantee

Through the 100% Satisfaction Guarantee, Certified Comfort Experts can ensure the comfort of their homeowners by offering an exclusive guarantee. If a homeowner is not satisfied with their new system within one year of the original installation date, the installing Certified Comfort Expert contractor can take several actions to restore the comfort of the customer.


The 100% Satisfaction Guarantee provides the consumer with peace of mind and confidence in utilizing the services of a Certified Comfort Expert. CCEs should use this added selling tool on every new installation to showcase their dedication, credibility and technical prowess as CCE contractors.

* Certified Comfort Expert must follow the appropriate guidelines in order to qualify for the guarantee at the time of sale. See your territory Manager for additional information.

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For information on the First Year Unit Replacement, contact upgwarranty@jci.com