100% Satisfaction Guarantee

Engage with Customers | Included with Certified Comfort Expert

Through the 100% Satisfaction Guarantee, Certified Comfort Experts can ensure the comfort of their homeowners by offering an exclusive guarantee. If a homeowner is not satisfied with their new system within one year of the original installation date, the installing Certified Comfort Expert contractor can take several actions to restore the comfort of the customer.

  1. Repair the problem at no charge to the homeowner
  2. Replace the installed equipment
  3. Refund the unit

The 100% Satisfaction Guarantee provides the consumer with peace of mind and confidence in utilizing the services of a Certified Comfort Expert. CCEs should  use this added selling tool on every new installation to showcase their dedication, credibility and technical prowess as CCE contractors.

Solution Navigator > Marketing > Marketing Library > Contractor Success Programs > 100% Satisfaction Guarantee. For information on the First Year Unit Replacement, contact upgwarranty@jci.com